Terms and Conditions


The terms and conditions detailed on this page apply to anyone accessing and/or purchasing from our website, www.rha-audio.com. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference. We have the right to amend, modify or remove any section of our website or services, including our terms and conditions at any time. The terms of this agreement and our interaction with you are subject to Scots law and the jurisdiction of the courts of Scotland.

Last Modified: 15th March 2019

RHA Technologies Ltd. (also referred to as "RHA", "we", "us", "our") is registered in Scotland under company number SC395760.  Our registered office address is:

RHA Technologies Ltd.
69 Haugh Road
Glasgow
G3 8TX
United Kingdom

Tel: (+44) 141 221 8506 

Email: cust[email protected] 

VAT Number: 109896962

You should also review our Privacy Policy before you access our services, the policy sets out important information about how we may use your personal information.

Our cookie notice can be found here.

Our website contains links to other websites not affiliated with RHA and operated by third parties. These links are intended to offer users additional information. We have no control over the content or operation of those websites. Please be aware that the decision to use these websites is yours alone and RHA is not liable for any outcome arising from this usage.

RHA owns or has permission to use the intellectual property rights contained within our website and its content. This content is protected by copyright, trade mark, database rights and other intellectual property laws and treaties. All such rights are reserved.

We prohibit the use of the RHA website and its content for commercial purposes without our permission. The use of the RHA logo or any brand trademark is also prohibited without permission.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG Inc. and any such marks by RHA Technologies Ltd. is under license.

The N-Mark is a trademark or registered trademark of FCV Forum, Inc. in the United States and in other countries.

Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other countries, used with permission. aptX™ is a trademark of Qualcomm Technologies International, Ltd., registered in the United Sates and other countries, used with permission.

The Hi-Res Audio is used under license from Japan Audio Society.

“Made for iPod,” “Made for iPhone,” and “Made for iPad” mean that an electronic accessory has been designed to connect specifically to iPod, iPhone, or iPad, respectively, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iPod, iPhone, or iPad may affect wireless performance.

iPad, iPhone, iPod, iPod classic, iPod nano and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. iPad Air, iPad mini, and Lightning are trademarks of Apple Inc.

Macintosh and Mac OS are trademarks of Apple Inc., registered in the U.S. and other countries.

Android is a trademark of Google, Inc.

Microsoft, Windows and Windows XP are registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Our website displays content provided and served by third party resources such as TrustPilot. The content displayed by these resources may not be under our control. If you contact us to request we remove this content or particular sections of the content; we shall, within reason, remove content under our control.

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

To purchase from our website, you must meet the all the following criteria:

  1. You are at least 16 years old
  2. You are legally capable of entering into binding contracts
  3. You are resident in one of the serviced countries

For third-party payment services see:

Prices on our website include VAT but exclude delivery costs, which will be added to the total amount due. Prices are liable to change at any time but will not affect orders placed before the time that changes were applied. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order .We reserve the right to refuse or cancel orders, including those with clear and obvious mis-pricing errors.

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Orders are accepted only once payment has cleared standard authorisation checks. All orders are subject to goods availability and confirmation of the order price. We are obliged to supply only goods contained within the dispatch confirmation.

You will be subject to the policies and terms and conditions in force at the time that you order goods from us. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. The Goods will be at your risk from the time of delivery. Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of the Goods, including delivery charges.

Promotions

Each promotional code issued for use on our website has its own unique terms including duration of availability, discount amount, goods applicable and usage limitations. Terms will be made clear at the time of issue. We can modify, suspend or terminate promotional codes at our discretion.

Unless otherwise stated, promotional codes cannot be used to purchase gift-cards, vouchers or other forms of credit on our website.

Import Duty

If you order goods from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.

We recommend contacting your local customs office for further information before placing your order. Also, note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.

Your order will be fulfilled by the delivery date set out in the dispatch confirmation or, if no delivery date is specified, then within a reasonable time, which shall be a maximum of thirty (30) days from the date of the dispatch confirmation, unless there are exceptional circumstances.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

We operate a 30-day refund policy for purchases made from the RHA website. Please note, these terms reflect the goodwill guarantee offered by RHA. This goodwill guarantee does not affect your legal rights in relation to faulty or mis-described products

The 30-day period begins on the date when the goods are delivered to the customer. If goods are returned within the 30-day period, a full refund will be issued as soon as possible, including the standard delivery cost, via the original method of payment. In any case a refund will take no longer than 14 days from when the returned goods are received by us or from when the customer provides proof of posting.  Refund confirmation will be sent to you via email.

All charges incurred as a result of returning goods to RHA are the liability of the customer.

If goods are returned in an unsuitable condition or are damaged, excludes manufacturing faults, we reserve the right to refuse any refund. Items such as ear tips cannot be returned once the original packaging has been opened due to hygiene reasons.

RHA’s manufacturer warranty is only valid upon presentation of proof of purchase, validated by RHA.  The warranty is redeemable by first end users of brand-new products purchased from authorised RHA retailers only.  RHA’s warranty is not transferable.

Lists of RHA's authorised retailers can be found on their respective international website, but you should be aware that these lists are not exhaustive and that checking with RHA before purchasing from any non-listed retailer is strongly advised to ensure the retailer is endorsed by RHA.

Warranty claims must be made via email contact with RHA directly or using our online contact form.  RHA reserves the right to reject warranty claims in the absence of valid proof of purchase. RHA’s warranty does not affect the consumer’s statutory rights or consumer rights.

Proof of Purchase

Please retain your sales receipt as proof of purchase.  Proof of purchase must state the following criteria:

  • Date of Purchase
  • Seller of Product
  • Customer Name
  • Purchase Price
  • Product Name
  • Product Condition

Warranty Period

The warranty period begins on the date of original purchase and lasts for the duration stated below.  The warranty period is not reset upon a successful warranty claim.

  • All headphones – 3 years
  • Cables and Cases – 1 year
  • Tuning Filters – 90 days
  • Ear Tips (excludes Comply Foam) – 30 days

For Comply Foam warranty details please visit the official Comply website.

Cover

Proper use for the purposes of this warranty is defined as use of the product under the conditions stated in the safety instructions for use.  All warranty claims become void if the product is tampered with or modified by unauthorised persons or third parties.

The below cases are not covered by the above warranty:

  • Minor cosmetic damage which does not affect the product’s intended operation
  • Lost accessories supplied with the product
  • Faults resulting from improper use (e.g. operating errors, mechanical damage, incorrect operating voltage)
  • Faults caused by unauthorised modification to the product by the user or third party
  • Faults of which the purchaser was already aware at the time of purchase
  • Faults or defects resulting from use of the product with third party accessories not endorsed or recommended by RHA
  • Lost or stolen property

Remedy

We shall satisfy our warranty obligations by remedying any material or manufacturing faults free of charge at our discretion either by repair, exchanging individual parts or the entire product.  Any products or their defective parts removed during the warranty claim process shall become the property of RHA.

In the event the remedy is the exchange of the entire product and an identical product is not available for warranty replacement, RHA reserves the right to replace the defective product with a comparable product.

You may be required to return the product, subject of the warranty claim, for testing before the issue of a replacement product.  You are responsible for the return shipping costs as well as any loss or damage to the product before they reach RHA.  We recommend that you use a shipping method that allows you to track your package.  Please ensure to pack products appropriately to ensure that they are not damaged while in transit.

We update this page and it's included terms regularly therefore we recommend that you periodically re-read the terms.  If you have any questions regarding the information contained on this page then please get in touch.